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I think that we are in trouble. Let me explain.   A friend was telling me a story the other day. She works in a store that is going out of business and she is amazed by the behavior that she [...]

Empathy– the ability to emotionally understand what another person is feeling.   The last week has been tough. Wherever you look, people’s emotions are on edge due to the recent election. [...]

While doing some research for an upcoming workshop, I suddenly remembered a work incident from many years ago. Picture this: I’m sitting at a meeting with my managers and discussing some drastic [...]